Generate Support files

    You can download an instruction how to create support files here:
    https://www.excelitas.com/sites/default/files/PCO_TROUBLESHOOTING.pdf

    Important: Start logging -> wait until the error occurs -> stop logging.

    Make sure that files like Camware.log or sc2_cam.log must have a file size > 0, otherwise the logfiles are empty. Repeat the above steps until these files indicate that content has been created.

    Please send the complete CWSupport.zip file to us (default storage folder C:\ProgramData\pco).

    However, the log files only help us if we know the general conditions, the camera settings and the like. So what exactly was set on the camera and how?
    When did the error occur?
    Definitely delete log files if no error has occurred. Only log around the error case.
    Save the RAW image and activate the timestamp if necessary.
    Published