Support or log files are necessary for the exact analysis of problems.
How this data can be generated is described in the following document: https://www.excelitas.com/sites/default/files/PCO_TROUBLESHOOTING.pdf
Before you send the files to us, please make sure that they are not empty or have been accidentally overwritten by restarting the logging process.
Then send this data zipped to us.
Important: Start logging -> wait until the error occurs -> stop logging.
Make sure that files like Camware.log or sc2_cam.log must have a file size > 0, otherwise the logfiles are empty. Repeat the above steps until these files indicate that content has been created.
Please send the complete CWSupport.zip file to us (default storage folder C:\ProgramData\pco).
However, the log files only help us if we know the general conditions, the camera settings and the like. So what exactly was set on the camera and how?
When did the error occur?
Definitely delete log files if no error has occurred. Only log around the error case.
Save the RAW image and activate the timestamp if necessary.